ku9k Privacy Policy

This Privacy Policy ("Policy") describes how ku9k ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who register for and use the ku9k platform at https://ku9k.io.

ku9k is committed to protecting the privacy and security of our players, particularly those based in Bangladesh. We recognise that our players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy is designed to give you a complete, transparent picture of our data practices so you can make informed decisions about your personal information.

By creating a ku9k account, making a deposit, or continuing to use our platform after this Policy has been made available to you, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to request account closure.

ku9k collects personal data in several categories depending on the nature of your interaction with the platform. The table below summarises the main categories and specific data types we may hold about you:

ku9k collects your personal data through several distinct channels:

• Direct submission: Information you provide when completing the registration form, updating your account profile, contacting customer support, submitting identity verification documents, or opting into promotional communications.
• Automated technical collection: Data collected automatically when you visit or interact with the platform, including IP address, device identifiers, browser fingerprint, session cookies, and page interaction data. This data is collected using cookies and similar tracking technologies (see Section 7).
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment processor shares transaction confirmation data with ku9k for reconciliation and fraud prevention. We receive tokenised references, not full payment credentials.
• Identity verification partners: During the KYC process, our identity verification service providers may cross-reference data you provide against authoritative databases to confirm your identity and age.
• Third-party analytics: Aggregated, anonymised analytics data from our platform performance monitoring tools, which help us understand how players use the site and where improvements can be made.

For each category of personal data we process, ku9k relies on one or more of the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, settle bets, and deliver the gaming services you have requested. Without this processing, we cannot provide the ku9k service.
• Legal obligation: Processing required to comply with anti-money laundering (AML) obligations, age and identity verification requirements, fraud prevention duties, and any reporting obligations imposed by applicable law.
• Legitimate interests: Processing carried out in the legitimate interests of ku9k or our players, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, informed consent, primarily in the context of direct marketing communications and optional cookies. You may withdraw consent at any time without detriment to your account.

ku9k uses the personal data we collect for the following specific, documented purposes:

• Account creation and management: Setting up your player account, verifying your identity and age (21+ requirement), maintaining your profile, and enabling secure account access.
• Service delivery: Processing deposits and withdrawals in Bangladeshi Taka (৳), settling sports bets on cricket (BPL, IPL, Bangladesh Tigers), football, and kabaddi markets, operating casino and slot game sessions, and providing customer support.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, administering deposit limits and self-exclusion requests, and contacting players where we have welfare concerns.
• Legal and regulatory compliance: Fulfilling know-your-customer (KYC) and anti-money laundering (AML) obligations, retaining records as required by applicable law, and responding to lawful requests from law enforcement or regulatory authorities.
• Marketing and promotions: Sending you information about ku9k promotions, seasonal offers (Eid, Pohela Boishakh, Victory Day), BPL cricket bonuses, and other relevant offers — but only where you have opted in or where we have a legitimate interest to do so. You can opt out at any time.
• Platform improvement: Analysing aggregated usage data to improve site performance, game selection, payment processing speed, and the overall player experience for our Bangladeshi user base.

ku9k does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Licensed game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed third-party game studios receive session identifiers and bet data to operate their game software on our platform. They do not receive your full identity or financial details.
• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the minimum data necessary to process your deposit or withdrawal transactions.
• Identity verification providers: Our KYC partners receive the identity documents and data you submit during verification to confirm your identity and age. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention and analytics: Aggregated, pseudonymised data may be shared with third-party fraud detection and analytics platforms to improve platform security and performance monitoring.
• Legal and regulatory authorities: ku9k will disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the safety of our players and the integrity of the platform.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ku9k's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

ku9k uses cookies and similar technologies on its platform to ensure essential functionality, improve user experience, and gather anonymised analytics data. The following types of cookies may be active on the ku9k platform:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language, preferred payment method, and responsible gaming settings so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where sessions begin and end, and how long players spend on particular game categories. This data is aggregated and cannot identify you personally.
• Security cookies: Detect and prevent fraudulent access attempts, suspicious login patterns, and bot activity. These cookies are active for the duration of your session.

ku9k does not use third-party advertising cookies or cross-site tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in or using core platform features.

ku9k retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule applies:

After the applicable retention period has expired, personal data is securely deleted using industry-standard data destruction methods, or anonymised so that it can no longer be linked to any individual.

ku9k implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for all stored personal and financial data, including database-level encryption for identity and payment records.
• Access controls: Personal data is accessible only to ku9k staff members who require it for legitimate operational purposes. All access is logged and subject to regular audit.
• Two-factor authentication (2FA) available to all players for account login, and mandatory for all internal ku9k staff accessing production data systems.
• Regular security assessments including vulnerability scans, penetration testing, and security code reviews of the platform.
• Incident response: ku9k maintains a documented data breach response plan. In the event of a data breach affecting your personal data, we will notify affected players promptly and take immediate remedial action.

As a ku9k player, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". We will verify your identity before processing your request and respond within 30 days.

The ku9k platform integrates with a number of third-party service providers whose software and infrastructure are necessary to deliver our gaming and payment services. These providers include, but are not limited to:

• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game engines under their own privacy frameworks. ku9k shares only the minimum session and bet data necessary for game operation.
• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Each provider processes payment data under their own regulated privacy and security standards.
• Identity verification services: Our KYC partner(s) receive identity documents for the purpose of age and identity verification only.
• Cloud infrastructure: ku9k's platform is hosted on secure, enterprise-grade cloud infrastructure. Data is stored on servers with industry-standard physical and logical security controls.

All third-party processors engaged by ku9k are subject to data processing agreements that require them to protect your data in accordance with applicable privacy standards and to use it only for the purposes specified by ku9k. ku9k is not responsible for the independent data practices of these third parties when you interact with their services outside of the ku9k platform.

ku9k's platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the ku9k registration process, and we apply additional identity checks before processing any withdrawal request.

If ku9k becomes aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, void any associated transactions, and delete the data in question. Any funds deposited by an underage player will be returned to the original payment source after identity has been confirmed.

ku9k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players via email and by displaying a prominent notice on the platform at least 14 days before the changes take effect.

The "Last updated" date at the top of this document and in the Table of Contents reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the ku9k platform after any update constitutes acceptance of the revised Policy.

If you have questions about any change to this Policy, please contact our support team at [email protected] before the effective date of the amendment. If you do not agree with the revised Policy, you may close your account by contacting support prior to the effective date.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ku9k privacy team using the details below:

Email: [email protected]

Subject line: "Privacy Policy Enquiry" or "Data Rights Request"

We aim to respond to all privacy-related enquiries within 5 business days and to all formal data subject rights requests within 30 calendar days. Where a request is complex or we have received a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.